The book focuses on how to achieve engagement and active participation of stakeholders with the organizational change. It introduces a cyclical business transformation framework and its associated principles, which I find particularly appealing as they offer practical guidance on how to establish a change management approach that prioritizes people over processes. Readers will also find the many case studies as a great source of insight that provide valuable lessons learned directly from the field. In essence, this book is an essential read for anyone seeking to navigate the complexities of effecting successful, people-first change in our post-pandemic, fast-paced and hybrid world.
Peter Scheytt, Transformation Manager at Cognizant Netcentric, Munich, Germany