- Provides over 50 easy-to-use tools and techniques to use throughout the coaching process, alongside supporting templates and tips to ensure their success
- Includes tools to enhance leadership styles, manage periods of change, address conflict and to increase personal impact and influence
- New to this edition: tools for managers for performance coaching and for building your own coaching practice
- Online resources: additional tools, interactive templates, summary documents and videos of the tools in action demonstrated by the authors