Whether you are an experienced coach or new to coaching, this is an excellent resource full of practical tips that cover a whole variety of topics and situations. The tools can be easily adapted to different coaching situations and the tips are so useful when preparing to coach. I really appreciated the chapter on Coaching Skills for Managers - through the COVID-19 pandemic we have recognised that, more than ever, coaching is a critical leadership activity, so the tools on helping to manage productivity and retain talent will be very valuable.