- Covers all aspects of planning and managing campaigns in a structured way, from research and analysis, to objectives, strategy and tactics, timescales, resources, evaluation and review
- Features best-practice examples from organizations including Procter & Gamble, Co-op, McDonalds and the UK Government
- New to this edition: material on the latest developments such as online influencers, the role of big data in stakeholder identification and disruptive models
- Online resources: extended case studies, lecture slides, discussion questions and assessment tasks