- Provides practical tips, tools and models for L&D professionals to improve performance in both the short and long-term
- Using new and up-to-date case studies, including from the restaurant chain Dishoom, to demonstrate how to embed digital and social learning into an organization's L&D
- Incorporates practical and applicable guidance on engaging stakeholders to incorporate L&D strategy into the overall business plan
- Includes recent reports from the MindTools 20th Anniversary Learning Benchmark to explain how to use learning to deliver user-friendly learning content
- New to this Edition: Exploring the changes happening in digital learning, including AI, learning design and LMS, as well as new material on LXPs. It will also include new 'what now?' tips in the final chapter of the book, and discussing previously unstated sectors such as hospitality