- Details practical up-to-date advice that enables personal assistants to excel at their jobs and surpass their bosses' expectations
- Comes with an entirely new chapter on neuroscience and how it affects PA's behaviours and learning patterns
- Online Resources: minute-taking templates and a comprehensive management checklist
The Definitive Personal Assistant & Secretarial Handbook
A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants
Develop your career as a management assistant with practical up-to-date advice on how to excel in administration and surpass your bosses' expectations.
Key features at a glance
EAN: 9780749474768
Edition: 3
Published:
Format: 234x155
280 pages
About the book
Written by a former Times Crème PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants.
Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation.
This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence.
Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image.
Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.
About the authors
Sue France has over 30 years experience as a secretary and Executive Assistant. She is Emeritus UK Chairman for EUMA and was awarded the prestigious award of The Times Crème PA/DHL PA of the Year 2006. Sue presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.
We are very keen to include The Definitive Personal Assistant & Secretarial Handbook 3rd edition and the Executive Assistant & Managerial Handbook as part of the course material for our top PA and EA courses. What makes these books quite different is the positive messages being sent throughout that directly relate to helping all office professionals develop both themselves and their careers. They are full of useful hints and tips as well as solid deep thinking behind ideas, approaches and concepts such as how to keep on top of the day-to-day workload and how to maintain effective working relationships. As a result, our students have a lot more to offer their employers, are better able to cope with demanding roles and they can enjoy happier and more rewarding careers!
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