- Covers tools, techniques and methodologies and explains the situations in which to use them
- Explores common problems in business analysis and how to handle them, including how to engage stakeholders, communicate effectively and handle conflict
- Provides a thorough overview of the business analyst role
- New to this edition: Extended guidance on remote working and examples of agile, digital transformation and sustainability to reflect key developments in business analysis; a new chapter on how to build and champion the business analysis function within an organization, supported by practical tips, matrix, examples and support on career development;
- Provides practical advice on both the skills and the nitty-gritty activities within business analysis