- Examines the real secrets of highly effective production processes in winning organizations, such as Rolls Royce, Toyota and Land Rover, as well as Tesco and Unilever
- Explains socio-technical systems and their design through in-depth case studies of best practice
- Investigates high performing organisations and their use of six sigma and lean manufacturing
- Presents tools to help managers improve processes and the sustainability of improvement such as sand cone models and the supportive model of manufacturing
- Online resources: powerpoint diagrams of models, as well as surveys and exercises