- Features practical tools and assessments to build knowledge and skills to implement a successful L&D strategy
- Includes real-life examples such as WhatsApp to show how strategies and technologies are applied in practice
- New to this edition: chapter on the design of learning interventions; material on the impact of virtual learning, recent technological developments and accessibility in learning; case studies on learning through change and communities of practice
- Online resources: video clips from L&D specialists, an annotated bibliography, extended case studies and self-evaluation materials
- Is part of the HR Fundamentals series of succinct, practical guides for those in the early stages of HR