- Expertly explains the most up-to-date digital frameworks relevant to the B2B marketing sphere and shows how to implement these to achieve lead generation, customer retention and data management
- Includes a wealth of global case studies, featuring companies such as Danfoss, American Express, IBM, Schneider Electric and more
- New to this edition: New chapters on digital retention marketing and social media strategies and improved guidance on campaign tracking and gamification
- Online Resources: lecture slides with additional tools and templates